<tc>Returns & Refunds</tc>
Order cancellation
Your order will be fully refunded if canceled within 24 hours of purchase. Please send us an email through "Contact Us" if you wish to cancel the order. Orders cancelled more than 24 hours after purchase but before shipping will be subject to a 15% cancellation fee. We DO NOT accept cancellation requests if the order has already been shipped.
If you are not satisfied with your purchase, remember that you have 14 calendar days from the date you received your item to do so; after this period, your item will not be accepted for return (in accordance with art. 44 of Law 7/1996, of January 15, on the Management of Retail Trade, as amended by Law 47/2002, of December 19). If you decide to return your order, you will be responsible for the shipping costs.
- You have 14 calendar days from the date you receive your order to return it. Remember, you have 5 days from the date of receipt to contact our customer service team via message.
- Due to their special characteristics, the following items are excluded from exchange, return or cancellation for reasons of health protection and hygiene: Digital products
underwear
Cosmetics/Toiletries
Bedding
Groceries
Flowers and plants
Customer-specific orders
Products for single use - Items must be shipped in perfect condition and in their original packaging. Returns will be inspected by our quality managers. If they find any defective, stained, or used items, the exchange or return will not be accepted.
- If you make a return without informing our customer service, our quality service will consider it a non-refundable item.
- We do not accept returns of cash-on-delivery orders. Return shipping costs are non-refundable.
- The company is not responsible for shipping costs for returned goods. Note: Insurance and shipping costs are non-refundable.
LATE ARRIVAL OF THE ORDER
While we will do our best to ensure you receive your order within 15 days of purchase, we cannot guarantee this due to the ongoing COVID-19 pandemic and other unforeseen circumstances that may affect shipping and inventory. We cannot issue refunds for items not delivered on a specific date, special occasion, or holiday.
Each product description indicates how long shipping may take. Please take this into account when placing your order.
Once an order has been shipped, we cannot cancel it.
RETURN COSTS
The costs for the return shipment are at your own expense.
CONTACT US
If you have any questions about how to return your order to us, please contact us at info@tomhollinger.com an us.
I received a faulty or incorrect product.What should I do now?
Please contact us at info@tomhollinger.com We ask you for some photos and/or a video of the product you received so that we can better analyze the situation.
Once our team has processed the information and confirmed your situation, we will initiate a replacement. Unfortunately, we cannot process an exchange without visible proof of a defect or incorrect item.
I want to return an order; what do I need to do?
We currently do not have a warehouse in Europe. Any orders sent to an address other than the one we provide will be lost and non-refundable.
First step to return:
1-Fill out the form below (you can send it in writing by email, it does not need to be printed).
2-Make sure you provide the Track & Trace number so we can track the shipment to our warehouse.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
Order number:
__________________
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of the consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only if notification is made on paper)
__________________
Date
__________________
(*) Delete as appropriate.
A notice: Please do not send your return to the address on the package you received. This is not the return address and will impact the process.
By shopping with us, you agree to all of the following terms and conditions:
- If the item is defective, you have 14 days to contact us and 14 days to return it from the date you received it. If this item is in your possession for more than 14 days, it is considered used and you will NOT receive a refund or replacement, no exceptions!
- After the first 24 hours of ordering, you are NOT entitled to a refund or replacement if you no longer want an item.
- You are NOT entitled to a refund or replacement if you made a mistake in the delivery address.
- To process a return, the item will be shipped to our overseas warehouses. The buyer is responsible for return shipping costs in all cases unless the product is defective.
- All returned items MUST BE in their original packaging and you MUST provide us with the shipment tracking number and the specific reason for the return.
When and why will my order not be refunded?
NO returns will be accepted and NO refund or exchange will be given if the returned products are opened, used, or not in their original packaging.No refunds or exchanges will be issued for products that smell of smoke, perfume, lotion, or detergent. The returned product must be new, undamaged, and in its original packaging. The tomhollinger team reserves the right to inspect the integrity of the goods and, if necessary, retain a portion of the value of any damage caused to the product or packaging. The only costs incurred by the customer are the shipping costs for the item itself.
Returns & Conditions *14 days to think about it *Returns are at your own expense.
Return address:
Name: Pan Da
Company: Ningbo Penta Tech Co Ltd
Warehouse Address: NO 158 Kaiyuan Road, Jiangbei, Ningbo, Zhejiang, China 315033
Phone: 17744452367