FAQ.

Ordering and delivery.
When can I expect my order? We work with the most reliable suppliers worldwide to deliver the highest quality products to our customers. Depending on your country, delivery worldwide takes approximately 5-10 days.

The estimated delivery time has passed. Where is my order? In 99% of cases, orders are delivered within the estimated delivery time. Unfortunately, sometimes the delivery process can be delayed. You can check the status of your order using the following link: Order Tracking

My order is missing products. How is this possible? Because we work with multiple suppliers, products may be shipped separately. If items are missing from your order, you will usually receive them within 2-3 days.

We apologize for the inconvenience.

How much are the shipping costs? We will temporarily cover the shipping costs for your order.

Exchange and return.
I want to return an item. What should I do? If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition with all tags attached. The product should not show any signs of wear.

Before returning the goods, please contact our customer service at info@tomhollinger.com und Please let us know the reason for the return so that we can process your request properly.

Where do your goods come from?
Our products are produced and shipped directly from our suppliers. The goods are manufactured in Asia and meet all quality standards.

Returns must always include a Track & Trace code. The sender is always responsible for the shipment. Once we receive the returned items in good condition, we will ensure that the purchase amount is credited to your account within 14 days.

Follow up.
Where can I find my Track & Trace code? On this page, you can track your order by entering your email address and order number.

The Track & Trace code doesn't provide any information. How is that possible? Tracking information is available from the moment the package arrives at the shipping company. Please note that some delays may occur.